Elysian Nail Spa

I REALLY want to like this place. It's near home, it has amazing chairs, etc. I had a not so great experience!
(Background) I did a no chip and observed the following:
1. My color didn't dry-I'm not sure if it was the machine or if it was the color but they had to start over
2. I had to pick a completely different color- they said that it might have been the nail polish was so I need to pick a different color- picking another color made my feet and hands not match
3. My nails chipped very easily- two days later I already had my nail polish chip away-the whole point of no chip is to NOT have that happen. I had to trim my nails to hide the chips and now I have another issue in the middle...

I'm a consultant and don't have so much time to spend additional time on this.

The people were nice-ish about it. This place isn't cheap and I expect better.

My gel no chip mani chipped in 2 days. Upset...
I went here for the first time and loved the atmosphere

I live in LA and booked Signature Manis and Pedis a couple of months in advance for a Mother and Daughter day during my annual trip to Sweet Home Chicago. The confirmation email specified that we would have the same technicians for both services. This makes sense because a quality establishment strives to ensure continuity for clients.

My technician, Denise, was unfriendly and sighed most of the time. She did a mediocre pedicure then sat me down at a table for my manicure. I waited for a good amount of time until the owner finally came over to say that a technician would be with me shortly because she was finishing up with another client. What? Why wasn't Denise doing my manicure when I was supposed to have the same tech for both services as scheduled?

The owner tried to use Denise running behind during my pedicure as a valid excuse as to why she could no longer do my manicure. How does that even make sense? This was completely unacceptable to me and is not a problem that I as the client should have had to contend with. I used to run a spa so I know this type of behavior is not proper etiquette whatsoever. As a result, I cancelled the manicure.

I was later offered a "Quick Mani" or gift card for future use once the owner could see I was fuming while waiting for my Mom. However, I declined because I would never return to this awful place. The space is clean and modern but it's also cold and pretentious. To boot, they have no concept of client service and their techs are lacking in the skills department. Obviously, I do not recommend Elysian Nail Spa whatsoever.

I hate to leave a negative review but I'm compelled to do so today. I have been going to this nail salon for several years with a great experience. I have probably been there at least 30 times. I woke up sick today and had an appointment this afternoon. When I called the salon to reschedule to another day, they informed me that because I was cancelling the same day as the appointment, they would have to charge me a 50 percent cancellation fee. I said that I wanted to reschedule to another day when I was not sick. I was informed of the policy and told that I had cancelled once before so I would have to incur the cancellation fee. I said I would never come back if they charge me for cancelling and they indicated that was fine. That it was my choice. They are right, it is my choice and I will find another salon that appreciates my business. I guess they don't realize sick clients have the potential to infect other clients and their staff.

Elysian contacted me this afternoon and said they would reschedule my appointment and not charge the cancellation fee. I have changed my review to 5 stars. As I said at the beginning, I have had a great experience at this salon for a few years. Their reconsideration of the policy is appreciated and I look forward to enjoying their services in the future.

It was my first time here and i will absolutely be back! Emily was fantastic and very precise. Everyone there was very nice and it was so clean! It was my first time getting apres gel and it was so worth it.

I came in for the first time - I'm new to the area. I needed a pedi and gel extension manicure for my bridal shower. Amy did an awesome job! I showed her an inspiration pic for the nails and we found something even better! Thank you so much!

Side note: when I was in, there was a customer who was very upset about her nails. I think the staff did the right thing handling her and keeping calm during all of it.

Had an appointment here and stood at the front of the salon and not one person acknowledged me nor helped me check in. Not a good first impression, with that being said would I ever recommend this place due to that fact. First impressions are everything in the service industry.

I've been coming to Elysian monthly for about a year. It's a bright and serene space, and I always receive fantastic service. If you're looking for a calming, boutique nail salon in the Chicago area, this is it!

Don't bother. I walked in on a Monday afternoon, no one greeted me or even looked up. Ok... walked over to the front desk & stood there & waited for 10 mins, not one person said 'hello' or can I help you?! I eventually just walked out. Seems very pretentious.

I wanted to like this place, since it's very convenient for me. The salon itself is nice and clean. Couldn't get in on the same day for a pedi, even though when I went in the next day they weren't very busy. They have a polish they claim was just like a gel pedi, I opted for that type of polish as it was also quick drying. Pedi wasn't anything special, in fact I asked her to use more strength, but that didn't happen. She also cut my skin and I was bleeding. The polish is chipping already and it's only been 2 weeks. The front desk girls were off putting and not too attentive. Won't be back.